24.05.01 will be deployed to customers from 7th May 2024 onwards, with the following changes.

🔄 Changed

Reporting & Dashboards

• Date filters have been relocated to the top of the job performance and individual WIP dashboards to enhance accessibility and speed when utilising them. (277178 & 280010)

• The financial document report has been enhanced to incorporate job category filters and columns, facilitating enhanced data analysis. (271743)

🐞 Fixed

Finance

• Invoices created by accepting the quote against a sales opportunity are now correctly linked. (281767)

Reports & Dashboards

• Deleted notes are properly excluded from the customer service dashboard's 'count of notes by owner' section. (270608)

• The contract report has been updated so credit notes are no longer treated as double negatives for calculations in the total revenue column. (266152)

• Values in the sales opportunity pipeline report are now correctly updated when custom field filters are applied. (266228)

Alerts

• Alerts no longer trigger incorrectly for jobs completed by a contractor resource when the alert is set to trigger for a specific resource group, as contractors are not included in them. (263391)

Job Management

• Filenames now contain keywords for invoices attached using auto document sending. (270397)

Automation & API

• Users will be prompted to confirm whether they wish to archive a job type used in automations. Archiving the job type will result in the automation being removed. (274657)

• Keywords are properly processed in child automations. (275306)

• Predefined invoicing items added via job automation now inherit the child contact price list to maintain consistency with manually added predefined line items. (280219)

24.04.02 will be deployed to customers from 23rd April 2024 onwards, with the following changes.

🧪 Open Beta

Reduce the time and complexity of scheduling jobs en masse. With the new Mass Scheduler, you can see the new routes that will be created as you schedule up to 1000 jobs with ease. Time consuming scheduling is a thing of the past, as the new mass scheduler takes into account all job constraints. Scheduling that took hours, now takes minutes.

We have taken the schedule all feature you know and love, and made it even better, by using a new optimisation engine, and new interface to show you the routes on a map before they are committed.

The clip below shows it in action.

What do we mean by 'open beta'. This simply means that these features are still in a testing phase and we’ve made them available to you for early use. While we believe they’re functional and exciting, they might not be completely polished yet.

By using these features, you can help us make them even better! You might encounter some quirks or unexpected behaviour. Your input is incredibly valuable and we welcome any feedback or suggestions you have during this phase.

🐞 Fixed

Finance

• Sales Opportunity alert UI has been updated to no longer allow multiple 'what' types to be picked. (271841).

• Fixed the issue causing Contact Group restrictions to not apply to the Financial Documents list. (266178)

• Line items, keywords, and custom field translation will be populated when the user language is French. (271353)

Vehicle Management

• If a web user has vehicle group restrictions, they can only see defects for vehicles within that group. (271649)

• Idling alerts are correctly generated for customers who are using Teltonika tracking devices. (149340)

Job Management, CRM & File Library

• When editing a resource name in admin, jobs will continue to be sent to the resource using re-purposed credentials as expected. (269001)

• Hyperlinks on alerts are clickable in a new version of Microsoft Outlook (269285)

• The file library count displays the correct value. (259507)

Automation & API

• Customers can re-save automations after removing Login parameter and no corruption occur to filters. (271127)

• Any keyword can be used in automation POST when using JSON. (273632)

24.04.01 will be deployed to customers from 4th April 2024 onwards, with the following changes.

🐞 Fixed

Finance

• Invoices generated directly from quotes now correctly enforce all mandatory custom fields, ensuring compliance and data integrity (193058).

• We've streamlined the synchronisation process with Xero; invoices created on devices will now include the default bank account details for seamless integration (275160).

• The Tax Summary template keywords have been refined to calculate taxes on items with multiple quantities accurately, providing more precise financial insights (276433).

• Enhancements have been made to the visibility of financial documents. Users with permission to view 'application for payment' documents are now correctly restricted from accessing other financial document types (261035).

Reporting

• The Job Profitability report has been improved to include data from child contacts when filtered by Parent contact, offering a more comprehensive view of job financials (271071).

• Work in Progress (WIP) reports now accurately display jobs when filtering based on a specific contact or parent contact, including child contacts, ensuring precise tracking and management (271896).

• The Timesheet Report V2 has been updated to prevent duplication of durations when multiple absences occur on the same day, enhancing the accuracy of your records (266515).

• We've refined the Standard Timesheet Report (V1) to remove unnecessary signature and comment boxes, resulting in a cleaner presentation (274414).

Automation, Custom Fields & Data

• Date formulas within automation are now correctly parsed, enhancing the reliability of automated workflows (259176).

• An issue that prevented the use of '&' characters when filtering lists by Custom Field values has been addressed, improving the flexibility of data management (269564).

• Corrected an issue where contact references were missing in job exports for Import/Export blueprints, ensuring comprehensive data export (252868).

Job Scheduling & Map

• Fixed an error causing the "Resource is absent" message to be inaccurately displayed, enhancing system reliability (260201).

• Map icons are now correctly grouped on the initial page load, improving the visual representation of geolocated data (260798).

Messaging

• Messaging improvements have been made; replying to a message will no longer incorrectly prepend "Re:" to the subject line, maintaining clarity in communication threads (259878).

• When performing a 'Send All' operation in the schedule list view with 'Job Site' filtering applied, emails will now only be sent to the relevant contacts, ensuring targeted communication (268507).

The JobWatch App for iOS has been updated to 6.19 and is available now from the Apple App Store.

Please note, to download and use 6.19, you will need to be running iOS 14 or later.

Devices will receive this update automatically in the next 7 days. If you want to get the latest version of JobWatch sooner, please visit the App Store and update manually.

🚀 New

• Retained unscheduled job search filters to find jobs with filters that they use regularly

🐞 Fixed

• We've fine-tuned the note creation process within the JobWatch App to mirror the default owner settings specified on your site, providing a more cohesive and user-friendly experience. (204966)

🔜 Coming Soon

• Job list search & filters

  • Search the job list to find jobs more effectively

  • Filter by job type, flag, new & updated

  • Improved job list sort user interface

24.03.02 will be deployed to customers from 26th March 2024 onwards, with the following changes.

🐞 Fixed

• When creating blueprints, columns which have large text content (for example worksheet questions or custom fields) are now displayed without the need to scroll. (179900)

• Vehicle defect updated via device are correctly updating number of new defects reported for previous checks. (243034)

• An error is no longer thrown then scheduling a job with constraints when a resource is not fixed to a vehicle. (264094)

• Job category is no longer cleared when tabbing through fields on the job page. (265792)

• Synchronisation of Contact to Xero no longer removes the secondary person details from Xero (266548)

• Postcode continues to be displayed on the schedule if the job is edited. (267140)

• Customers with special characters in their name (such as &) are able to sign up to Bluesnap without issue (26909)

• Timesheet data displayed against a resource is displayed in sequence. (273876)

24.03.01 will be deployed to customers from 13th March 2024 onwards, with the following changes.

🐞 Fixed

Dashboards

• Daily vehicle information is now accurately loaded and calculated, ensuring reliable data presentation (181510).

CRM

• Updates to a contact person now maintain job workflow integrity, especially for jobs requiring worksheet completion before device dispatch (264062).

Finance:

• Searching by contact name in Contract Invoicing Periods now accurately retains line item descriptions, enhancing clarity (267291).

• The system now intelligently selects email recipients for Purchase Orders derived from Sales Opportunities, optimising communication flow (269421).

• Enhanced search functionality now allows users to effectively search by Description under specific settings, improving item management (270983).

• Line Items on invoices generated from Contracts are now correctly displayed, ensuring billing accuracy (265323).

• Contact synchronisation with Xero is now improved, retaining secondary person details for comprehensive records (266548)

• The Delivery Site on Invoices now automatically matches the Quote Delivery Site upon conversion for seamless information flow (265012).

Jobs

• Monthly recurrence settings now uniformly apply across all jobs within a group, ensuring consistency and predictability (195172).

• Addressed and fixed a memory leak within the Job dialogue, enhancing system stability and performance (267173).

  Messaging

• SMS texts are now consistently delivered to the primary person's mobile phone, ensuring effective communication (257532).

Map

• Introduced spiderfier to "View jobs on map" feature, enabling clearer display of overlapping markers and enhancing map usability (208078).

Administration

• Exported user events lists now accurately match the web view, ensuring consistency in reporting and analysis (259206).

24.02.02 will be deployed to customers from 27th February 2023 onwards, with the following changes.

🚀 New

Transform Emailing with AI: Discover the Ease of 'Draft My Email

We are thrilled to unveil the 'Draft My Email' feature powered by BigChange AI. This cutting-edge tool is designed to transform how you compose emails, offering an AI-powered assistant that crafts messages tailored to your needs.

With 'Draft My Email', you can effortlessly create emails that resonate with your chosen tone and length – choose from options like neutral, formal, informal, persuasive, and more to ensure your message hits the right note every time.

Concerns about ease of use? We've got you covered. 'Draft My Email' is integrated into the BigChange platform, ensuring only authorised users can access it.

Plus, with no training required, you can start drafting compelling emails with just a prompt.

This feature does not automatically send emails; you are still in complete control, allowing you to review, edit, and send your messages only when you are comfortable with the content. 

To start, compose a new email and press the 'Draft my email' button. After you have used it a few times, we would love to hear what you think. You can let us know by clicking the orange feedback button, which will appear automatically once you have used it a few times.

Give it a go today by creating a new email and clicking the 'Draft My Email' button.

We're eager to hear your thoughts on this new feature. After you've explored its capabilities a few times, a designated orange feedback button will appear. We encourage you to use this opportunity to share your insights and experiences with us.

For more information on this amazing new feature, click here to read our blog post on it.

🔄 Changed

API

• It is now possible to add a PO series when calling the GenerateFinancialDocForJob call. (196732)

• It is now possible to call ContactList passing ParentContactID or Reference to receive a list of child contacts. (25349)

• It will now be possible to call ContactNotesByParent to get a list of contact notes by parentnotecontactid, parentnotecontactreference.

Dashboards & Reports

• The group WIP dashboard is now available, which provides a quick view of financial status for ongoing group jobs. (259737)

• The mileage report no longer has merged cells, so that data can be manipulated easily. (265510)

Template Keywords:

• Tax is shown on the template even if the amount or % is 0. (263094)

🐞 Fixed

CRM & Finance

• Enhanced the synchronisation process to ensure secondary person details are retained in Xero, maintaining data integrity and completeness (266548).

• Improved the contact editing feature on financial documents to prevent unintended changes to line item quantities, ensuring accuracy and consistency in financial reporting (265373).

Job Scheduling and Management

• Eliminated false alerts when resources are en route to start a job, enhancing operational efficiency and reducing unnecessary notifications (254713).

• Refined the alerts mechanism related to resource activity times to function accurately, ensuring correct alert generation (229811).

• Corrected the functionality of alerts related to resources' activity time, ensuring they work as intended for better operational awareness (229811).

Reporting, Dashboards, and Business Intelligence

• Optimised timesheet reports to exclusively display data for allowed resource groups, enhancing privacy and compliance (240896).

• Enhanced report filters to automatically translate to French when the system language is set to French, improving user experience for French-speaking users (192538).

Route Optimisation

• Ensured the 'New route start time' in the route optimiser remains consistent across time zones other than GMT, improving reliability and usability of route planning features (207652).

24.02.01 will be deployed to customers from 13th February 2023 onwards, with the following changes.

🚀 New

Are you tired of spending too much time searching for cost-effective vehicle solutions?

Would you like to reduce the cost of a single vehicle by 15%, equating to a saving of £110 per month, just like Ian Hall, Managing Director at Utopia did?

Well now you can with the launch of BigChange Fleet!

To get started click on the new ‘BigChange Extra’ menu button and follow the prompts.

For more information on BigChange Fleet, click here to read our blog.

🔄 Changed

CRM & Finance

• Enhanced system reliability with automated health checks for BigChange Pay integration (266005)

Reporting, Dashboards and Business Intelligence

• Enhanced privacy and user experience in timesheet reporting with tailored data visibility (254839)

• Additional charts added to the Group WIP dashboard displaying 'Total Costs vs Invoiced' data (258032), 'Job Value by Group Job Category, Contact and Owner' (258034), 'Percentage of Jobs Unscheduled, In Progress and Completed' (258043)

• Non-UK customers now have the ability to display WIP dashboard figures in their local currency on the profitability dashboard. (252054)

• Help text has been introduced to WIP dashboards, providing clear explanations of the underlying calculations for greater transparency and understanding. (2580487)

Other

• Enhanced job status visibility on the booking site with the addition of 'completed with issues' status, for more accurate job tracking (225226 & 245215)

• Improved booking site performance and maintenance through comprehensive code refactoring (267418)

• Streamlined system performance by removing outdated legacy data syncs (266508)

• Optimised data import operations through comprehensive refactoring of ImportService (265449)

• Streamlined import processes by removing redundant importers, enhancing system efficiency (264417)

• Improved efficiency and security in sending files from SFTP (261039)

• Enhanced file management with updated processes for deleting files from Amazon S3 (261040)

• Additional behind the scenes changes (265001, 264743, 267134)

🐞 Fixed

CRM & Finance

• Accelerated contact search performance for quicker and more efficient searches (255380)

• Enhanced stability in downloading invoices in ZIP format, ensuring error-free operations (248215)

• Enhanced reliability in the InvoiceDownload action, ensuring seamless downloads without interruptions (260590)

• Optimised system performance for contracts with multiple lines under domestic reverse charge conditions (265206)

• Improved integration for seamless transfer of job data to invoices (248214)

• Enhanced invoice creation from jobs with accurate inclusion of nominal, department, or tracking codes (262274)

• Enhanced invoice item management with VatID inclusion for better compliance (264793)

• Template list in Job Finance contains all entries for comprehensive coverage (192776)

• Improved geofence integration for accurate syncing of contact location updates on devices (264406)

Reporting, Dashboards and Business Intelligence

• Enhanced reliability of driver behaviour reports, ensuring error-free resource selection (264885)

• Enhanced WIP Dashboard with fully functional date filters for job count widgets (266817)

• Improved modelling on the WIP Dashboard to ensure data accuracy (266185)

Job Scheduling and Management

• Enhanced event logging for better visibility and tracking of job scheduling changes (255192)

• Improved group job keyword accuracy for jobs with 'new' or 'sent' status (252063)

• Enhanced job creation process with correct suffix application for recurrences (251227)

• Improved data retrieval for selections with identical From and To dates (266803)

• Enhanced accuracy in 'group job actual duration' calculations for better reporting (265512)

Templates

• Restored functionality for adding formula keywords to template subjects, enhancing customisation (140955)

• Improved SMS template formatting to retain line breaks for clearer job confirmations (258720)

Other

• Restored ability for JourneyWatch customers to add resources, enhancing operational flexibility (266549)

• Enhanced API functionality allowing for custom field order adjustments (266885)

• Improved accuracy in Automation service through HTTP Header updates (264025)

24.01.1 is a point release and includes the following fixes and changes. Users will see these changes added to their system from 30th January onwards.

🔄 Changed

• Non-UK customers now have the ability to display dashboard figures in their local currency on the profitability dashboard. (243547 & 251998)

• Help text has been introduced to profitability dashboards, providing clear explanations of the underlying calculations for greater transparency and understanding. (256434 & 258047)

• To streamline the user experience, pagination has been implemented for the display of financial documents on a group job, enhancing ease of use and readability. (263957)

🐞 Fixed

Dashboards:

• The calculation of group job profitability margins has been significantly optimised for better performance and accuracy (263407)

Scheduling:

• Importing jobs now reliably maintains the integrity of flagged, on stop, or expiry date statuses. (262276)

• The system now ensures line items remain unique when creating a group job from a quotation, eliminating duplications. (261037)

• Parent contact references are now consistently maintained when importing jobs against child contacts. (258164)

Finance:

• When creating a stock item from a device with the supplier cost in euros, it seamlessly converts to GBP when added to an invoice. (257887)