Release 23.06 is the sixth major release of the year.

Users will see these changes added to their system from 30th August onwards.

🚀 New

Seamless Bulk Invoicing

Bulk invoicing is here!

Create invoices against multiple jobs in a matter of clicks and reduce your end of month invoice run dramatically!

Within the financial documents area of BigChange, a new jobs list shows the jobs for which invoices can be created for. Filters can be applied for contacts, specific date ranges, and job types or statuses.

Specific jobs, or all on the page can be selected, and one of three types of consolidation can be chosen.

No more creating invoices, then merging. Save time, and work more efficiently by creating consolidated invoices in a matter of moments.

Change Route Start/End Locations In Route Optimiser

Do you want to use the route optimiser but need the capability to manually adjust the start and end location to take into account those who travel away from home, or who have ad-hoc starting locations each day?

Well now you can.

Manually adjust the start and end locations with ease!

Access the route optimiser just as you would previously, only now you’ll see icons that allow you to make the changes needed.

You can choose from a contact saved in your CRM, an address using Google, or a What3Words location.

It's now even easier to use the route optimiser and be part of the customer base who have already saved thousands of pounds a year in reduced costs.

If you’re not using the route optimiser and want to learn more, click here.

Other Additions

• Create your own job finance export blueprints - perfect for importing financial data into financial packages where automatic integration is not yet available. (178073)

• Create custom group job JobCards with ease by applying the new Group job - job details keyword. Select the columns you want, plus filter down the results. Perfect (for example) creating group JobCards where you only want the first and last job showing. (229975)

🔄 Changed

• A role action has been added to allow resources to edit custom fields. This behaviour was previously linked to the restriction 'Create and edit contacts' and has been separated to allow greater control. Please note that it will still require the setting 'field editable by resources' to be enabled in order to edit custom fields. (209395)

🐞 Fixed

• Alerts for 'Any Resource in a group, stays without job on the way or started' triggers correctly. (142445)

• Icon's used in formulas within a word template are sized correctly. (149112)

• All jobs correctly load on the schedule without requiring the page to be refreshed manually. (201539)

• Automations correctly trigger when the order number is taken from a job and used to add stock from the back of a job import. (211296)

• Timezones are correctly taken into account when displaying recurrence warning banners. (215448)

• When creating a purchase order, the date of the Purchase Order is retained if set. (221277)

• Jobs with an invoice marked as sent correctly display in the job list view. (221835)

• Users without the permission 'editing of financially complete flag' can continue to save office notes without permissions error. (225863)

• Users can enter a default custom field answer that contains a / without an error being thrown. (227315)

• Stock items are correctly displayed in the list view when set to 10 items. (228957)

• Users are able to save Purchase Orders that includes job type rates without an error being displayed. (229639)

• Sales Opportunity keywords are correctly displayed on JobCards. (230667)

• Update Job Automation no longer removes secondary contact persons which are added to the job. (231458)

• WebUsers with the role of 'Manager' are no longer presented with a 'rights error' when marking the job financially complete. (232472)

• An error is no longer returned when viewing the Timesheet Reconciliation Report. (236869)

23.05.2 is a point release and includes the following fixes. Users will see these changes added to their system from 7th August onwards.

🐞 Fixed

• When updating a job in a series to alert the contact when a resource is on the way to a job, changes made if applied to the series will be correctly saved. (197511)

• An error is no longer displayed when deleting multiple financial lines from a group job. (208018)

• Payment terms are correctly applied when raising a financial document from CRM. (224499)

• The correct text is inserted when consolidating invoices and the Job Reference keyword is selected. (224953)

• Non-Default Worksheets no longer appear on jobs incorrectly. (230992)

• The correct job category is displayed when creating a job. (231153)

• Cost/Sales price is no longer duplicated on the job profitability dashboard. (233525) 

23.05.1 is a point release and includes the following fixes. Users will see these changes added to their system from 24th July onwards.

🐞 Fixed

• Users can add a group recurrence to a completed job within a group. (184352)

• Users who have their language set to French will have contract keywords correctly replaced when generating invoices. (205000)

• Inoperable options displayed on the map view from the schedule have been removed. (217318)

• Sent All UI has been updated to state when a filter has been applied clearly. (221648)

• Rating table line items correctly show dates where the description contains the column value keyword related to a date. (222488)

• mailto: links function correctly in newly created knowledgebase articles. (225207)

• Parent contact correctly displays (where populated) on the Job Group Financials report. (225648)

• An error is no longer displayed when users try to view historic jobs on a contact via the JobWatch app, which contains a worksheet question that has since been deleted. (227739)

• All tracking points received from the tracker are correctly displayed on the map. (229612)

Release 23.05 is the fifth release of the year.

Users will see these changes added to their system from 11th July onwards.

🚀 New

Group Job Overview

Easily compare planned vs actual time on job, travel, and costs of the group job.

Clearly see what is ready to be invoiced.

Job data, in your hands, at the push of a button.

Do you want to easily compare what you thought would happen on a group job, with what is actually happening? Now you can, with the group job overview.

Multiple widgets show the job progression and financial progression within the job itself, no more running reports!

For more information, check out our help centre.

Other Additions

• Users are now able to edit the date and time for group job completion and financially completed statuses. (213167)

• Shift start and end location options have been updated. There are now 3 clear options to choose from for the end location: (224984)

  • None (i.e. no end location must be travelled to after jobs have been completed).

  • Next shift start location.

  • Current shift start location.

• The display of jobs in the map will be updated to reflect the end location selected (222081)

• New template keywords have been added to the financial description text that is set up against the templates section on job types. (162375)

🔄 Changed

• Users can no longer create a job within a group that has been financially complete, preventing operations from creating a new job in a group that is likely to have already been invoiced. (152105)

• A role action has been added to allow resources to edit custom fields. This behaviour was previously linked to the restriction 'Create and edit contacts' and has been separated to allow greater control. Please note that it will still require the setting 'field editable by resources' to be enabled in order to edit custom fields. (209395)

🐞 Fixed

• Archived worksheets no longer appear in the live worksheets list. (210022)

• Selecting the contract icon now correctly displays the contact for users who sync invoices with Sage. (169282)

• The full name of the recurrence pattern is displayed to the user when selecting invoice periods. (207881)

• Substring formula function behaviour to find a space is consistent across automation types. (222511)

• An admin error no longer displays when a worksheet question with conditional branching for 'show question' is duplicated. (201138)

• When send all is used, all contacts with an email address are correctly added to the email field. (222719)

• Jobs created by API use the correct default message for an alert attached to the job type. (220062)

• Landscape images are no longer displayed upside down once added to a job. (217912)

• Non-functioning 'nearest resources' and 'who was there' buttons have been removed from the schedule page. (217318)

• Users who import contract information to update existing contracts will no longer receive a blank invoicing period. In addition, the department code field name will not duplicate. (217291)

• Group jobs created on the back of a financial document linked to a sales opportunity are also created against the sales opportunity. (171384)

• Job imports no longer fail due to changes in the custom field type. (223382)

• Users are able to correctly attach a job card to a job, even if the job reference contains a special character. (189903)

• Jobs created using JobWatch automation no longer remove assistants. (213798)

• The pie chart correctly includes idling on vehicle journey. (220367)

• Resource working hours report correctly renders when negative numbers are displayed. (221021)

• All questions are displayed on custom word templates after a certain period has been reached within the document. (222502)

• The scheduling assistant correctly advises when jobs should 'not be planned at this time'. (217687)

• Unicode value in the order number no longer prevents the export of jobs in XLSX format. (215104)

• Fix to send all function which correctly displays the processing screen, and the summary email correctly states the number of recipients. (221648)

• Correct wording on quote links where the quote has been emailed more than once. (217133)

The JobWatch App for Android has been updated to 5.21.1 and is available now from the Android Store.

Please note, to download and use 5.21.1, you will need to be running Android 5 or later.

🔄 Changed

• Resources are able to see a thumbnail of an image of a photo question type, without having to open the question. (176747)

• Improved UI on the "Register Your Device" page to provide support information more clearly (186684)

• The component used for yes/no toggle has been updated when used in vehicle checks, custom fields and expenses on jobs. (183801, 194293, 194294)

🐞 Fixed

• Messages sent from the device within the same minute are correctly ordered in the back office. (73737)

• For worksheets that contain more questions than can be displayed on the screen without scrolling, applying default answers no longer causes the app to crash unexpectedly. (174537)

• Text in the stock menu is correctly displayed in Greek. (174753)

• Contact stock search displays the correct count when the results are 0. (174753)

• Implemented a fix to prevent suspended jobs from being removed from the device in very rare circumstances. (203632)

• Users are able to enter the same number of characters within a contact note as they can on the web. The remaining characters are displayed to the resource. (206440)

Release 23.04.2 is a point release, and includes a new dashboard and a handful of fixes.

Users will see these changes added to their system from 30th June onwards.

🚀 New

Job Profitability Dashboard

Instantly monitor key financial metrics, such as costs, revenue, profit and margin % for all individual jobs that are financially complete.

Boost profitability by being able to visualise key financial metrics at a glance with our job profitability dashboard.

Drill down into key metrics such as cost by job type, the amount invoiced by job type, cost by contact, profit by contact, cost by resource and so much more!

🐞 Fixed

• When recurrences are added against stock/equipment items, the correct tooltip is displayed to users. (150010)

• When previewing a custom JobCard preview, all information from the worksheets is correctly displayed. (153736)

• Exporting the job list respects applying the 'financially complete/incomplete' filters. (179949)

• Any job with a deleted resource will no longer cause an error to be displayed upon saving. (185685)

• The order of worksheets is retained as alphanumeric when assigned to job types. (187782)

• An error is no longer shown when attempting to create a territory in a non-English language. (192164)

• Stock items on the map are consistently displayed when users zoom in and out. (192466)

• Users saving a predefined invoicing item within a set that includes a comma, or a pipe symbol in the name, are no longer presented with an error. (201059 & 211310)

• If a quote has a template that is no longer available (due to it being deleted) assigned to it, and the quote is duplicated, the default template set against quotes in administration is used. (202198)

• Deleting job types within an occurrence in job group templates is displayed to the user without needing to refresh the page. (213883)

• Template keywords for contact person populate the person selected in the sales opportunity, for financial documents created against it. (214286)

• Back office staff are able to set hours and minutes for absences that apply to all staff, this mirrors the behaviour for booking an individual resource. (217765)

• The defect type is correctly displayed when viewing vehicle defects. (218674)

• When users change financial lines, they are prompted to save these before marking jobs as complete via the back office. (220168)

• An admin error is no longer displayed when a back-office user attempts to email and manually adds an attachment, from a notecard from a note attached to a resource. (221221)

• A vehicle check correctly sends if a web user removes a worksheet from the vehicle whilst a check is in progress. (210017)

• Quote accepted activity is correctly displayed if the quote is generated at the group job level. (216964)

The JobWatch App for iOS has been updated to 6.16.1 and is available now from the Apple App Store.

Please note, to download and use 6.16.1, you will need to be running iOS 14 or later.

🔄 Changed

• Resources are able to see a thumbnail of an image of a photo question type, without having to open the question. (176747)

• Improved UI on the "Register Your Device" page to provide support information more clearly (191215)

🐞 Fixed

• Resources are no longer limited to 100 characters when creating a note. The limit imposed matches that of Android. (181542)

• List based worksheet questions are correctly displayed. (210581)

• Text input into question answers is correctly displayed when device is in portrait mode, and text entered is over a certain character limit. (213895)

• Contact job history is no longer empty in specific scenarios. (197090)

• Question text is no longer cut off for users running an old version of iOS. (199882)

Release 23.04 is the fourth release of the year.

Users will see these changes added to their system from 6th June onwards.

🚀 New

Simplify VAT and Nominal Code Allocation For Expenses in Seconds

Expenses added to jobs appear as line items. The process of allocating VAT and Nominal codes to them has previously been manual. No more!

Setup and configuration of this new feature couldn’t be easier, and prevents invoices that are synced with financial packages from failing due to missing information.

Once setup is complete, any expense item added to the job will continue to have the line item created automatically, however the nominal code and VAT code will be pre-populated, no longer requiring manual intervention.

🔄 Changed

• To comply with financial best practices, creating a financial document on jobs marked as 'Financially complete' is no longer possible. (217330)

🐞 Fixed

• The correct job start time for job group templates is used, which considers changes for BST. (145643)

• Landscape images are correctly displayed when using jobPhotos keyword. (147080)

• The custom field is removed from view when switching to a 'favourite view' without it. (154107)

• The financial documents table correctly displays all content when a large number of columns are selected. (169608)

• PDF pages generated correctly match the number of contact persons selected. (176401)

• Web users can duplicate job types without an error being thrown if they can administrate the schedule section. (187334)

• Alerts for sales opportunities trigger correctly when criteria have been met. (200579)

• The primary person selected for the job is correctly included in the jobs export. (202410)

• Purchase orders created with a value of £0.00 will retain this value when saved and re-opened. (206813)

• Sales opportunity probabilities text is correctly displayed in French when adding new probability. (208030)

• The search function for vehicle check worksheets functions correctly. (208072)

• Vehicle odometer values are no longer affected by vehicle imports not containing new readings. (213919)

• Worksheet answer times returned are in the users’ timezone, not UTC (213770)

• Blank columns within blueprints are retained in XLSX exports. (214215)

• Column mappings on contracts export are as defined for contract exports. (214305)

• The primary person on blueprints export is the correct primary person, not the oldest contact person. (214353)

• Job automation takes into account Job Duration filters applied. (214912)

• When exporting data using a blueprint that contains a custom field that has been deleted, contents after the deleted custom field are retained. (216558)

• Users without the proper role can no longer email statements of accounts. (206763)

• Recurrence settings are correctly exported on jobs export. (214213)

• Financially complete, and financially incomplete show correctly on the customer activity column within jobs export. (215329)

Release 23.03.2 is a point release, and includes a handful of new additions, changes and fixes.

Users will see these changes added to their system from 18th May onwards.

🚀 New

The following additions have been made to the job group financial report:

• Users can filter by the job group owner field and job group flag, allowing them to analyse WIP and profitability more closely.

🔄 Changed

Thanks to you, our customers, we have had over 3000 fantastic ideas to work through, and we have now closed the ideas portal.

Having studied your submissions, we have developed our product roadmap and developed a strategic direction to help our customers in the most important ways. Job Finance, Analytics, Job Hierarchy and Performance improvements. 

Customers can track progress and provide feedback through our customer success organisation, or attend one of our in-person customer success forums. (216189)

🐞 Fixed

• Comments added to flags are correctly displayed to users for those who have 'speed up of loading of the schedule page by deferring the loading of unscheduled jobs' to no. (133526)

• Error message updated to inform users that a vehicle check severity can not be deleted when it is in use. (139519)

• When creating a job group from a job group template, users are correctly prompted to populate mandatory custom fields for each job. (140740)

• Auto document sending with yes/no questions is displayed in French for French customers. (147051)

• Error no longer raised when a user adds a background image to a word template using the online editor. (156581 & 161610)

• Recurrences are correctly triggered for jobs created via the network when 'jobs for recurrences are created when the first job is scheduled' is selected. (164733)

• A clearer error message is displayed to users to attempt to create a purchase order without adding line items of the required type. (166596)

• When editing stock reorder levels, the make and model field remains in place for levels added to vehicles. (178972)

• Correct (i.e. the earliest) start time is displayed when the job contains a suspended event. (180147)

• The 'Remove All' option works as expected once selected for vehicles in the weekly/monthly schedule view. (183102)

• Map displays tracking data correctly in unusual circumstances. (188471)

• When a job is financially complete, the outline no longer briefly turns red on the daily schedule. (194224)

• When using Xero, and placing a contact on stop, the account reference is longer cleared, causing a new account reference to be generated. (210302)

• Applying a contact group filter in the group job financial report, now returns only correct data. (195478)

• Datatables warning is no longer shown when applying certain filters on the booking site jobs view. (198299)

• Attachments are correctly being added to jobs post-completion with automatic document sending enabled. (199930)

• Web user default job category correctly applies to newly created jobs. (200301)

• An error is no longer returned when adding a predefined invoice where the name contains a comma. (201059)

• Date formulas correctly function in automation when using [[Result.Constraints[0].RestrictionDate]](202056)

• The correct terminology is used when the language is set to English (US) for mobile phone and postcode. (203933)

• JSON post with spaces and spanning multiple lines no longer causes a 400 bad request error. (205639)

• Users can tag web users in worksheet defect notes. (209875)

• Users can select a flag and 'no flag' in the group jobs list view. (210441)

• Predefined invoice items with a pipe symbol no longer cause issues when loading. (211310)

• Formatting of formula correctly functions when a date is formatted to dd/mm/yyyy. (212608)

• Adding a contract reference column to job blueprint exports, correctly outputs data. (216017)

• 3rd party worksheets no longer cause multiple job sent status. (217356)

• Child DRC is correctly used in place of parents. (215545)