25.04.02 will be deployed to customers from 23rd April 2025 onwards, with the following additions and changes.
🔄 Changed
Dashboards
Help text has been added to the Customer Services, Invoices Due, and Sales Opportunity dashboards, providing clear guidance on which metrics are shown and how they are calculated. (311700, 311701, 310413)
Reports
Standard Job Card for Booking Site: Now includes job details, improving visibility and context. (265190)
🐞 Fixed
Reports
The Timesheet Report V2 no longer includes an extra day when using date filters. (328724)
The Job Type field now functions correctly on the Assistant Job report. (334691)
Jobs
The Scheduling Assistant no longer suggests overlapping start times for jobs. (335480)
Alerts
Asset Defect Status alerts now trigger on the correct days as specified, rather than on the date the alert was created. (334675)
Custom Fields
A warning message is now displayed when moving a vehicle to a different group, alerting users that custom field data may be lost. (311093)
25.04.01 will be deployed to customers from 8th April 2025 onwards, with the following additions and changes.
🔄 Changed
Dashboards
Job Financial Dashboard: Added help text to improve clarity around the data displayed and its calculation. (330219)
Quotes Dashboard: Now clearly shows which job types, customers, and team members generate the most quotes and value — supporting trend analysis, resource allocation, and better decision-making. (322322)
Quotes Overview Dashboard: Now includes helper text for each widget, making it easier to understand the data presented.
Resource Utilisation Dashboard: Updated to align visually and functionally with other dashboards, providing a more consistent user experience. (297260)
Reports
Financial Document Report: Now includes the Series column for purchase orders, where applicable. (319299)
🐞 Fixed
Reports
Scheduled reports now function correctly regardless of the timezone settings of the user who created the schedule. (324337)
Reports scheduled at 23:00 are no longer received twice. (326051)
Financial Document Report:
Filtering by resource now correctly displays only invoices for jobs assigned to that resource. (333923)
Filtering by job type now returns the correct jobs. (334119)
Jobs
When a job status is updated by an unlinked web user, the correct owner and ID are retained for accurate reporting. (327906)
Worksheets
Contact-specific files are now displayed correctly when multiple versions are available. (321605)
Custom Fields
Custom field data is now correctly shown when adding stock items to a job. (321510)
System list values now appear correctly on the contact overview, instead of displaying as raw JSON. (312713)
Templates
Conditional formulas within templates now correctly interpret numbers with three or more decimal places. (326383)
WebServices
ReportDriverPerformance has been updated to ensure calculation logic matches the data shown in the corresponding report. (328839)
25.03.02 will be deployed to customers from 25th March 2025 onwards, with the following additions and changes.
🔄 Changed
Administration
To maximise the benefits of the BigChange system, linking a web user to a resource is strongly recommended. The UI has been updated to clearly indicate how many users are not linked and highlight those requiring attention. (319353)
Reports
Timesheet V2: A new parameter has been introduced to allow job data to be hidden, simplifying payroll processing. (317643)
Landlord Gas Safety Record: Customers can now generate this job card with an optional Danger Notice. (291167, 293169, 293170)
Please be aware that users with a V12 Danger Notice and Gas Safety Records for domestic job cards should contact support. This will ensure that the correct set of worksheets is added to your site to populate the data correctly.
🐞 Fixed
Jobs
Photos attached to a job with visibility set to 'Job Card' now display correctly when using the 'Job Card without Notes' format. (332652)
PDFs downloaded using the 'Send All' functionality now open correctly instead of displaying a blank page. (319290)
Contacts
After completing a contact merge, users are now correctly returned to the Entity Data Fix page, allowing them to start a new merge if needed. They can successfully select a 'To' and 'From' contact and complete a second merge without errors. (314106)
25.03.01 will be deployed to customers from 11th March 2025 onwards, with the following additions and changes.
🔄 Changed
Planned duration has been added to the job performance dashboard for a comprehensive view of high-performing resources (328149).
🐞 Fixed
Finance
Xero users can now successfully sync purchase orders after improvements to how validation errors are stored. (315848)
A Contact Name column has been added to blueprint export options for ad-hoc contracts and contracts based on job values. (316414)
The Booking Site option is no longer displayed when creating a financial document at the group job level, as this functionality is not supported. (317204)
Contracts configured to generate line items representing the total value per invoice now correctly account for quantity in calculations. (317532)
Invoices generated from a contract with '--Default Template--' set in the invoice settings no longer require a manual re-save to generate a PDF. (311415)
An issue causing sporadic admin errors when opening financial documents has been resolved by capitalising certain parameters and removing case sensitivity. (313565)
Xero exports (with expanded lines) are now correctly ordered by invoice creation date. (314054)
Deleted predefined invoice items no longer cause issues when generating PDFs. (317778)
Line item descriptions on invoices generated from contracts now correctly use the contract contact when this behaviour is enabled. (327385)
Fleet
Users can now convert old-style vehicle checklists to the newer worksheet format without encountering errors. (331823)
Resource Management
Users with 'View Own Timesheet Activities' permission can now see their own timesheet activities. If they also have 'Edit Timesheet Activities', they can edit only their own activities. To view and edit all timesheet activities, both 'Edit Timesheet Activities' and 'View All Timesheet Activities' must be selected. (323611)
CRM
CRM searches now correctly return results for contacts that include the & character. (326319)
Booking Site
When a booking is made for a job type where 'Force user to enter order number' is enabled, the order number (reference) field is now mandatory. (312204)
Alerts
The 'Scheduled' status alert now functions correctly on the job originator’s site for jobs sent via the network. (330359)
Alerts are now accurately recorded in the "Alerts Raised" list on the date they were sent, with the correct date displayed in the Date column. (317659)
Reports
The Timesheet v2 report now consistently displays data whether filtered for a single resource or all resources. (330112)
The Timesheet v2 report no longer includes blank pages at the beginning when filtered by a specific resource group. (327839)
25.02.02 will be deployed to customers from 25th February 2025 onwards, with the following additions and changes.
🚀 New
New template keywords – Total Cost, Margin, and Margin (%) – have been added, enabling automation and alerts to trigger when jobs do not meet the required margin. This helps ensure profitability and proactive decision-making.
Waste industry reporting has been enhanced—customers now have access to the Generic Hazardous Waste Report and the National Operator Waste Return, simplifying compliance and regulatory reporting.
🔄 Changed
The Job Performance Dashboard now includes all top performers, rather than just the top 10, providing a more comprehensive view of high-performing resources.
Dashboards now fully respect platform restrictions, ensuring that jobs displayed on the Job Time Adherence Dashboards accurately reflect restriction settings.
🐞 Fixed
Jobs & Scheduling
When changing a job contact’s parent contact via the contact dialogue (launched from the job dialogue), the primary person for the new parent is now correctly updated on the job, ensuring documents are sent to the right recipient. (294895)
Recurring linked group jobs can no longer be rescheduled via calendar views, aligning with job edit restrictions. (300492)
Job activity is now correctly recorded when using a combination of templates between single and group jobs, ensuring accurate activity tracking. (313579)
The scheduling assistant no longer suggests already double-booked times for job planning, preventing conflicts. (314228)
Enhanced monitoring for new travel time calculations now ensures travel home time chevrons display correctly on the schedule. (320980)
The Selected Jobs button within a contract on the job grid now allows users to perform actions such as rescheduling, cancelling, or reallocating jobs. (330161)
"Note to Client" and "Internal Note" fields are now truncated when assigning a quotation to a job, preventing error messages. (312806)
Fleet
French users can now edit and manage vehicle details without needing to remove spaces in numeric fields. (315038)
Map
Jobs with multiple stops now correctly appear on the map, ensuring accurate job location tracking. (328165)
Contacts
Group Job Overview figures now display correctly after a quote is converted, ensuring accurate reporting. (326511)
Finance
The online payment link keyword now only generates a valid payment URL for invoices or proforma invoices, preventing incorrect payments on non-payable documents. (329783)
Users of Xero can now attach quotes and purchase orders as job attachments without issue. (315055)
Special characters in sales opportunities custom fields are now correctly handled, improving data entry flexibility. (317940)
When importing contracts, the VAT code is now correctly set if a VAT rate is included. (312541)
The predefined invoice item columns in line item templates now dynamically adjust based on the number of custom fields, up to a maximum of two. (312671)
Financial templates now validate correctly without errors, ensuring smooth processing. (307050)
Predefined invoicing items exempt from Domestic Reverse Charge (DRC) now correctly display the Total Excluding VAT. (297633)
Invoice line items now display with the correct font when generated from a template, ensuring document consistency. (298999)
Web Services
The GenerateFinancialDocForJob API call now allows users to set the Bank Account as needed, improving financial document flexibility. (314955)
25.02.01 will be deployed to customers from 11th February 2025 onwards, with the following additions and changes.
🔄 Changed
Schedule
Users can now select multiple job categories when viewing jobs in list view, making it easier to filter and manage jobs. (323026)
Dashboard
The Quotes & Invoices Dashboard now displays the web user who created a document, rather than the last person to update it, improving accuracy. (304579)
Expanding on the updates introduced in 25.01.01 and 25.01.02, the Job Performance Dashboard now respects user-specific restrictions, ensuring access aligns with configured permissions. (322047)
🐞 Fixed
Dashboard
The Resource Utilisation Dashboard now calculates values accurately, preventing incorrect data from being displayed. (309858)
Alerts
Expense alerts now trigger only when programmed to do so or when status changes occur, preventing unnecessary notifications. (312929)
MOT alerts now trigger correctly, ensuring timely reminders. (324081)
Finance
Opening a Group Job via a financially complete individual job within it no longer prevents financial documents from being created at the group level. (316500)
System-Wide
The primary navigation bar no longer flickers for Mac users accessing BigChange via the Safari browser, improving UI stability. (325800)
25.01.02 will be deployed to customers from 23rd January 2025 onwards, with the following additions and changes.
🔄 Changed
Dashboards
Building on the updates introduced in 25.01.01, the Invoices Due, Quotes Overview, and Resource Utilisation dashboards now respect user-specific restrictions, ensuring access aligns with configured permissions. (322050 & 323472)
🐞 Fixed
Dashboard
The Resource Allocation by Job Type widget has been optimised to reflect stored data accurately, ensuring reliable insights. (309858)
Schedule
Improved cookie handling for Safari users to minimise schedule flickering on macOS devices, enhancing usability. (324967)
Templates
The Line Total VAT and VAT keywords now display the correct calculated values, ensuring template accuracy. (325822)
25.01.01 will be deployed to customers from 14th January 2025 onwards, with the following additions and changes.
🚀 New
Environmental Agency - Quarterly Waste Report
Your Waste. Your Responsibility. Simplified.
Track it. Report it. Comply with it.
Ensure every waste stream is accounted for, every legal requirement is met, and your company remains fully compliant.
Our Quarterly Waste Report is designed to simplify compliance with Environment Agency requirements. It streamlines the reporting process for collected waste, ensuring legal adherence while promoting transparency with your customers.
Want this report added to your site? Contact your Customer Success Representative today!
⭐ Other Features
The Waste Transfer Note has been updated to meet the specific requirements for work completed in Scotland, ensuring compliance. (319302)
The Standard Timesheet V2 now supports CSV export and allows hiding resources with no timesheet entries, absences, or jobs, simplifying reporting. (315646)
🔄 Changed
Dashboards
Administrators can now manage dashboard licences more effectively by controlling which dashboards individual users can view, improving customisation and access control. (319837)
The Quotes Dashboard now includes filters for "Date Sent" and "Date Accepted," making it easier to track and manage quotes. (224093)
The Customer Service and Invoice Dashboards have been updated to match the functionality of other dashboards, ensuring a consistent user experience. (296214 & 297251)
Route Optimiser
The next version of the Route Optimiser (currently in Open Beta) now considers shift patterns when optimising jobs for the following day. For jobs optimised today, the start time defaults to "now + 15 minutes," enhancing scheduling accuracy. (323479)
🐞 Fixed
Automation
Job type automation now correctly assigns 'yes/no' values to follow-on jobs, ensuring consistent automation behaviour. (321346)
Finance
Contact person details now synchronise accurately between BigChange and Xero, improving data consistency. (317655)
Schedule
The end location for jobs is now displayed correctly on the map for resources with gaps in working hours, ensuring accurate location tracking. (320824)
Reporting
Web users now only see jobs on the Job Report that they are permitted to access based on their restrictions, enhancing data security and user-specific visibility. (321834)
Map
The map has been optimised to handle and display large numbers of territories spanning vast geographical areas, improving performance and usability. (320075)
Site Wide
Custom filters are now retained when switching between views and pages, making it easier to manage and review filtered data. (297200)
24.12.02 will be deployed to customers from 17th December 2024 onwards, with the following additions and changes.
🧪 Open Beta
Introducing the all-new Route Optimiser – built to make your day run smoother and help you save time and money! We've listened to your feedback and made improvements that are simple, powerful, and easy to use.
Here’s what’s new:
See It at a Glance: Compare your before and after routes side-by-side on a clear map.
Know Your Savings: Get instant feedback on the time, distance, and costs you’ve saved.
Stop wasting time on inefficient routes. Give the new Route Optimiser a go today and see how much you can save!
The clip below shows it in action:
What do we mean by 'open beta'. This simply means that these features are still in a testing phase and we’ve made them available to you for early use. While we believe they’re functional and exciting, they might not be completely polished yet.
By using these features, you can help us make them even better! You might encounter some quirks or unexpected behaviour. Your input is incredibly valuable and we welcome any feedback or suggestions you have during this phase.
🔄 Changed
Finance
You can now add permissions to control who can see the job finance list. This makes it easy to limit access to the right people and keep sensitive information secure. (319623)
Dashboards
The Sales Opportunity Dashboard is now available in French, making it easier for French-speaking users to stay on top of their opportunities. (315352)
🐞 Fixed
Site Wide
Custom fields with special characters can now be searched without causing errors, improving the reliability of searches. (319785)
Schedule
Custom fields with special characters can now be searched without causing errors, improving the reliability of searches. (319785)
Finance
Product category auto-referencing now functions correctly when creating stock via a purchase order (PO). Consumable stock workflows remain unchanged, while non-consumable stock with auto-referencing now allows users to enter a quantity, automatically generating references for the items. (304666)
Tracking
Street names for certain locations in Northern Ireland now display correctly, ensuring more accurate tracking data. (312246)
When a resource’s starting contact address is updated, the resource’s start location now reflects the change automatically. (297749)
Stock
Updates to custom field order in Stock Admin now correctly reflect on Job Stock, maintaining alignment between configurations. (274768)
Planned stock added to recurring jobs is now applied accurately across all jobs in the series, ensuring consistency. (295425)
Nominal and department codes are now correctly updated during stock imports, streamlining the import process. (299809)
Long make or model names no longer push other columns out of view on the Stock and Equipment page, improving layout and usability. (307669)
Reports
The "Worksheet Answer at Risk" alert can now be correctly filtered by contact in the Alert Report, enhancing report accuracy. (310420)
